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The Kairos Group, who we are..?
We’re a group of like-minded business professionals who want to help our clients embrace change, to be more successful as a result and to share in their success. We’re passionate about change, what makes people want to change, what stops them, when to change, what types of change are there, how to lead change, how to design change, how to engineer it, how can change be both fun and productive, what actually needs to change, how does it change... well, you get the idea.
We’re also passionate about business and success and, while we all have our own areas of specialism (and some more than one or two), we are fascinated about how these areas need to interact with the business change agenda and activities.
All of the Kairos team are experienced senior executives and functional specialists. Individually and as teams, we have a track record of being successful both in terms of working in and for large corporate organisations in a wide range of operational, line and senior management and executive roles - and also acting as business advisers, consultants, coaches and, most importantly, Change Agents.
We know, first hand, the multi-level challenges and difficulties that organisations faces when trying to create substantive change. We know and understand the difference between adaptive and structural change and why different approaches are required for each. We know how the various aspects of strategy, organisation, process, technology, operations, marketing, customer service, relationships and innovation interact - both at the big picture and at the detailed level. We know where structure, controls and process are required and when it’s a hindrance. We know change.
The Change Research Programme
In 1992-3, some work we were doing for in a number of clients provided us with pause for thought. We were undertaking a number of major change projects and employing what was (and in many cases is still viewed as) the best practice techniques for business change. The problem was that neither we, nor the clients were particularly enjoying the experience. We achieved the outcomes the clients sought but we were left with the question of at what cost to people, morale and motivation.
We initiated an in-depth review of all our recent change work and came to the conclusion that best practice for business change wasn’t that useful and in many cases didn’t work. Indeed, best practice could often make the situation more difficult, not less. More importantly, the underlying premise and assumptions that it was based on were fundamentally flawed.
As a consequence, we set up the Change Research Programme (CRP) to find out what works, what doesn’t and why. We set a number of very practical, evidence-based goals and tests for the programme as we sought to find approaches to business change that provide an ‘engineering’ solution - predictable, measurable and repeatable - and with a sound basis in terms of theory, concepts and practical and learnable tools and techniques. There is nothing ‘soft’ about business change, it’s too important for that...
The ongoing results of the research programme are, quite frankly, stunning. Over the various phases of the programme we have discovered, designed, developed and delivered - repeatedly - a whole new approach to change that works beyond our, and our clients, wildest expectations. Every aspect, discovery and tools developed by the programme have been assessed and subjected to our harshest test - real-world business change. Real-world feedback has refined many of the concepts, tools and techniques to the point that the speed, impact and effectiveness of them is unchallenged anywhere in the global market.
The Change Research Programme continues today in phase 8 of its activities and discoveries. We can’t wait to find out more.
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